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TL;DR:
  • The prompt box is likely to fade. AI is shifting from "tool you command" to "agent that acts on your behalf"

  • Businesses are starting to design for machines, not humans. If your systems aren't legible to AI agents, you're going to have a problem

  • Voice AI is finally ready for the enterprise—healthcare, finance, and recruiting are already deploying it at scale

  • Start rethinking now what your organization looks like when AI agents are executing a lot of work—human capital, spending, and responsible use

INTRODUCTION

Every December, Andreessen Horowitz publishes their "Big Ideas" predictions. Google Cloud also just released their 2026 AI Agent Trends Report. I went through both and pulled out three shifts I think are worth paying attention to.

SHIFT ONE

The Prompt Box Is Likely to Fade

We've spent the last couple of years typing instructions into AI. Ask a question, get an answer. Give a command, get a result.

That model is already fading.

The shift is toward AI that doesn't wait to be asked. Instead of pulling information from a system, AI agents push insights and take action. It's moving from on-demand intelligence to continuous, autonomous assistance.

This isn't theoretical. It's already delivering measurable results:

  • At TELUS International, over 57,000 employees are using AI assistants and saving an average of 40 minutes per interaction

  • Suzano, the world's largest pulp manufacturer, built an AI agent with Google's Gemini that translates natural language into SQL queries—cutting data retrieval time by 95% across 50,000 employees

  • Danfoss is using AI to automate email-based order processing, with 80% of transactional decisions now handled autonomously

The pattern here is clear: AI is moving from assistant to operator. The employees who thrive will be the ones who shift from execution to oversight—from doing the work to directing the AI that does.

What Your Takeaway Should Be:

The 40-minutes-saved stat from TELUS isn't about replacing workers. It's about freeing them from routine execution so they can focus on strategic decisions. That's a management challenge as much as a technology one.

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SHIFT TWO

Designing for Machines, Not Humans

This one feels counterintuitive, but stay with me.

For decades, we've designed software, content, and data for human consumption. Visual hierarchy. Intuitive interfaces. Engaging presentations. That made sense when humans were the ones interacting with systems.

But AI agents don't see visual interfaces. They parse structured data, APIs, and semantic markup. The aesthetic appeal of your dashboard? Irrelevant to an agent. The narrative hook of your documentation? Less important than its semantic clarity.

As a16z partner Stephenie Zhang puts it: we're no longer designing for humans, but for agents.

This has real implications. Organizations need to start structuring their internal knowledge and external content in ways that are optimized for agent consumption. The companies that make their systems legible to AI will unlock more effective agentic workflows. The ones that don't will find their AI investments underperforming.

Think about your own organization: Could an AI agent navigate your internal systems? Parse your documentation? Access the data it needs without hitting walls?

If the answer is no, that's a gap worth closing before your competitors do.

What Your Takeaway Should Be:

Audit your AI readiness. Not just "do we have AI tools?"—but "are our systems structured in ways AI agents can actually use?" If your data is siloed, your documentation is messy, or your APIs are inconsistent, you're going to hit walls.

SHIFT THREE

Voice AI Is Finally Enterprise-Ready

Voice has been "the next big thing" for years. And for years, it's been too clunky for serious enterprise use.

That's changing.

The conversational AI market is projected to hit $41 billion by 2030. Voice assistant users in the US alone are expected to exceed 157 million by 2026. But the real story isn't consumer adoption—it's enterprise deployment.

Modern voice AI can now handle complex, multilingual conversations. It can adhere to regulatory compliance standards. It integrates deeply with backend enterprise systems. These aren't Alexa skills. They're production-grade business tools.

Where it's landing first:

  • Healthcare: Voice agents streamlining patient intake and clinical documentation, reducing administrative burden

  • Finance: Handling customer service and compliance-heavy interactions. Macquarie Bank cut false positive fraud alerts by 40% using Google Cloud AI

  • Recruiting: Automating initial candidate screenings and scheduling

Voice is evolving from a simple interface to a platform for business process automation. And the organizations that figure this out early will have a meaningful advantage.

What Your Takeaway Should Be:

If you dismissed voice AI a few years ago, it's worth another look. The compliance and integration capabilities are genuinely enterprise-grade now.

AI AGENTS & INFRASTRUCTURE

AI Agents Do Have Infrastructure Implications

Voice has been "the next big thing" for years. And for years, it's been too clunky for serious enterprise use.

That's changing.

The conversational AI market is projected to hit $41 billion by 2030. Voice assistant users in the US alone are expected to exceed 157 million by 2026. But the real story isn't consumer adoption—it's enterprise deployment.

Modern voice AI can now handle complex, multilingual conversations. It can adhere to regulatory compliance standards. It integrates deeply with backend enterprise systems. These aren't Alexa skills. They're production-grade business tools.

Where it's landing first:

  • Healthcare: Voice agents streamlining patient intake and clinical documentation, reducing administrative burden

  • Finance: Handling customer service and compliance-heavy interactions. Macquarie Bank cut false positive fraud alerts by 40% using Google Cloud AI

  • Recruiting: Automating initial candidate screenings and scheduling

Voice is evolving from a simple interface to a platform for business process automation. And the organizations that figure this out early will have a meaningful advantage.

What Your Takeaway Should Be:

If you dismissed voice AI a few years ago, it's worth another look. The compliance and integration capabilities are genuinely enterprise-grade now.

FINAL THOUGHTS

These are just three big shifts coming to AI in 2026 (if not already here). Just like other moves in AI, these will be swift and evolve quickly.

The best way to be prepared, regardless of your organization's size, is to start rethinking what your organization and operations look like when AI agents are executing a lot of work.

How will you reallocate human capital? How will you allocate spending to technology vs. other areas? Lastly but critically, how will you reinforce the safe and responsible use of AI?

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Hashi & The Context Window Team!

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